If your package was lost, damaged, or had broken pieces covered by insurance, submit your claim here for prompt investigation and resolution.
Our team will investigate and contact you regarding your claim.
Nexuss usually sends claims decisions within 5-10 business days. You can also check your Claim History in your Nexuss account for real-time updates. Processing times may vary depending on whether an item is reported as damaged or lost.
Once approved, payment is typically issued within 7-10 business days. Note that Nexuss does not pay claims exceeding the item's actual verified value.
If a claim is denied, you will receive a decision letter detailing the specific reasons. You have the right to appeal any partially or fully denied claim.
You may file an appeal within 30 days of receiving a decision. Focus your appeal on the reasons cited for denial and provide any new supporting documentation.
First Appeal
Submit via your Claim History portal using original documentation.
Final Review
A secondary appeal can be filed within 30 days if the first is denied.